Data Capture
Most cases involve data capture in SMOC. This is an important case for the other use cases.
Prerequisites
To perform this tutorial you to have set up a SMOC flow to capture data on. This use case can be embedded
- Capture a lead
- Convert a lead to customer with reward
- Referral lead and then Convert a lead to customer with reward
Use Case
| User Story Overview | Alternatives / comments |
|---|---|
| (a) A prospect or customer of a SMOC client | |
(b) is not identified | can also be identified |
| (c) and interacts with a SMOC flow | |
| (d) and chooses question alternatives | |
| Exit: | |
| (i) data is stored in the SMOC survey analytics | |
| Additional exit: | |
(ii) data is stored on the SMOC contact profile if user is identified | if Zapier is set up, data flows through to your other integrated systems |
Interaction Diagram
