Zapier integration

Simple guide showing how you can connect data from SMOC to Other apps such as your favorite CRM or eCommerce system. New and changed customer objects are exchanged.

Get the Zapier Integration

If you do not have a zapier account, you need to create one first in order to use this integration

Currently, you can only get access to zapier via an invitation link, so just send us a message if you want access.

When you have gotten access, you can start creating your zap!

Add your SMOC account to Zapier

To use this integration you need to sign in with your SMOC email and password after adding the integration to your account so we can get the data that belongs to you.

You can do this by going to My Apps -> Custom Integrations -> Add Connection

Create a Zap

When looking at your Zapier dashboard, simple click the “Create Zap” button on the top left, to start the zap creating process.

Give it a fitting name that explains what the zap will do, for example Create a new contact in Hubspot on new contact from SMOC.

Choose app & event

To use the SMOC integration as a trigger, simply search for SMOC and select the newest version

When you have selected SMOC as the trigger source, select “New Contact” as The trigger event, and click Continue.

Choose account

Next you’ll have to select the account you added previously, and if you skipped that step you can connect a new account here.

Test the trigger

Zapier will now test the trigger to make sure the right account is selected and the trigger is set up correctly, simply click the test trigger button and wait for the result.

If everything works, great! then you can continue onwards to add the Action that this zap will take when it’s triggered, if not, make sure you have added the correct account and that there are at least some contacts existing already on your SMOC account so zapier has something to fetch.

What data does SMOC deliver

Before you decide what to do with the data you get from smoc, it’s important to understand what data you can get, so you can make a more informed decision, under is a list of every piece of data you can get from a new contact, and what type it is:

CompanyThe company this user belongs toString
Number of ConversationsTotal amount of conversations this user has hadNumber
Created atDate when the user was createdDate
Customer IdUnique id for the user for this specific companyNumber
EmailEmail of the userString
First message dateFirst time a conversation message was registeredDate
First nameFirst name of the userString
Last nameLast name of the userString
IDUser id of the userNumber
Invited Byif the user was invited by another user, the id of the inviter will be listed hereNumber
Convert statusIs the user converted or not?True/False
Last message dateLast registered date of a message sent by the userDate
Total message countTotal amount of messages sent by the userNumber
Phone numberPhone number (if any)String
Referral linklast registered referral link for the userString
Statuslead/customer statusLead/Customer
Total earnedtotal amount the user has earned (In NOK)Number
Total rewardsthe total amount of rewards the user has earnedNumber
Updated atWhen the user was last updated in our system, this is what triggers the zapDate
Invited UsersList of every user this user has invitedList containing other users
NameFull nameString
User FlowsList of every flow the user has participated inList of flows
Referral linksList of every referral link registered to this userList of links
Survey QuestionsList of every survey question this user has answeredList of survey questions

Note that this is the data you can get for each user, and zapier will send a list with each user object in its own entry.

Data object

If you rather want to see how the actual object looks like, it currently looks like this:

data: {
      company: "string",
      conversationsCount: 0,
      createdAt: "2021-08-24T08:22:00.593Z",
      customerId: "string",
      email: "string",
      firstMessageDate: "string",
      firstName: "string",
      id: "string",
      inviterUser: "string",
      isConvertedCustomer: true,
      lastMessageDate: "string",
      lastName: "string",
      messagesCount: 0,
      phoneNumber: "string",
      referralLink: "string",
      status: "string",
      totalEarned: 0,
      totalRewards: 0,
      updatedAt: "2021-08-31T06:22:50.593Z",
      userInvited: [
          createdAt: "2021-08-31T06:22:50.593Z",
          email: "string",
          id: 0,
          name: "string",
          updatedAt: "2021-08-31T06:22:50.593Z"
      flows: [{}],
      shortlinks: [{}],
      surveyquestions: [{}]

Connecting to a CRM

There’s a plethora of different things you can do with the data you get from zapier, but we assume that first and foremost you want this data sent to a CRM system so you can keep track of all your new contacts.

Most CRM’s already have documentation on how to use their integrations, but we will provide simple guide here on how we recommend you to use the data from SMOC to create or update contacts.

Both the Integration and these docs are a work in progress, but we’ll keep on adding new features improve the quality of the documentation!